Shipping and Returns


We want our customers to receive their new Stave Puzzles as quickly as possible while maintaining the high standards of quality and befuddlement Stave is known for. We have partnered with UPS to ensure that all puzzle orders are tracked and safely delivered to our customers around the world.

Ground Shipping Transit Times

The map below depicts days in transit from our door to yours via UPS Ground shipping.

Delivery Estimates

Each product in our store has one of these two symbols:
Item is made to order and has a 10-12 week wait time
Check & Box:
Puzzle is InStock and will be sent out next business day

Please note: WE WILL ship partial orders, so if you order in-stock puzzles with made-to-order puzzles, the puzzles or items that are available now will go out next business day or as they are crafted. If you prefer to receive all of your items together, please note this on your online order or mention it to your Puzzle Expert when ordering by phone or email.

Delivery Methods
UPS Ground Delivery (reference map)

UPS 3 Day
UPS 2nd Day
UPS Overnight

We are confident you will be completely satisfied (no, make that thrilled) with the quality, inventiveness, and experience of putting together your Stave puzzle. In the unlikely event this is not the case, give us a call. We’ll help you find a “better fit” or refund the purchase price, together with the cost of a bottle of aspirin.





Available M-F, 9 AM - 5 PM EST