Handcrafting the world's finest wooden jigsaw puzzles since 1974

Stave's Customer Service is the Stuff of Legend

If you have any questions...

  • Call us at (802) 295-5200
  • Email us at: info (at) stave.com
  • Our hours are Monday–Friday, 8 a.m. to 5 p.m. ET.
  • To check the status of an order — placed on the web or otherwise — please call us.

Broken or lost puzzle pieces

If a piece falls off the side of the boat, or your cat gets its paws on one, we can craft a replacement piece for you! For best results please send back your entire puzzle to us at Stave, and we'll work our magic. We need your puzzle separated into large chunks for easy re-assembly. Our puzzles are unique and one of a kind and while we always strive for the best quality possible, it is impossible to create a perfect match of wood grains, colors, etc., in replacement pieces. Due to the difficult nature of this process a fee of $125 per replacement piece will be charged. When returning your puzzle please be sure to include your contact information!